The pressure on organisations to offer excellent customer experience to each unique individual is growing. Today's consumers have much lower levels of patience for businesses that fail to meet their exacting expectations, whether around service, availability, delivery or choice. Rises in inflation rates and cost of living are driving a decrease in spending and consumers being more selective about what they buy, and where from. According to the latest EY Future Consumer Index, 42% of people will only buy from brands that align with their values, and 36% will only visit stores that offer great experiences. Against this backdrop, a digital experience platform (DXP) could prove a vital investment for organisations.

NEW YORK, March 10, 2020 /CNW/ -- Kasisto, creators of KAI - the financial services industry's leading digital experience platform has been named as one of Fast Company Most Innovative Companies (MIC) in the Artificial Intelligence Category. Fast Company, an award-winning magazine with over 10.6 million monthly visitors and 525k subscribers honors businesses that are having the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today's fast-changing world. This year's MIC list features 434 businesses from 39 countries. Kasisto ranked in the top 10 of 50 vendors listed in the Artificial Intelligence category, and was recognized for its leading conversational AI technology and ability to provide financial institutions with the power to deliver unique and compelling digital experiences to their customers. "We are honored to receive this recognition from Fast Company and would like to take this opportunity to thank our customers from around the world and across the financial services industry. This award would not be possible without our customers support and commitment to work alongside us as we've delivered the industry's most powerful conversational AI technology, but more importantly, also delivered on our promise to make their customers digital experiences truly humanizing," says Zor Gorelov, CEO & Co-Founder of Kasisto.

We're honored to be named a Leader in the Gartner Magic Quadrant for Digital Experience Platforms (DXP). Organizations use DXPs as they move from web-centric to more connected, multichannel digital experiences. This Magic Quadrant helps those responsible for a range of customer-, employee-, and partner-facing initiatives find the most suitable vendor for their needs. The report evaluated 17 vendors, and Gartner placed Salesforce as a Leader based on our completeness of vision and ability to execute. Gartner defines a digital experience platform (DXP) as an integrated set of technologies, based on a common platform, that provides a broad range of audiences with consistent, secure, and personalized access to information and applications across digital touchpoints.